Shipping, Delivery and Installation Policy
On this page
1. Order states and preparation
In stock
The order is prepared and handed to the carrier within 1 to 5 business days after payment and order confirmation.
Pre-order
The estimated lead time appears on the product page or order confirmation and may be affected by supplier, international shipping and regulatory processes.
Request for quotation
Lead time follows the quotation and supplier confirmation. The 1 to 5 day preparation period does not automatically apply.
Lead time begins only after full payment and availability confirmation. A purchase order alone does not reserve stock unless RISYS agrees otherwise in writing.
2. Delivery estimates
Preparation time is separate from actual transit. Delivery varies by city, carrier, size and road conditions. The available estimate is shown at checkout or in the quotation and is not a guaranteed appointment unless expressly stated.
RISYS business days are Saturday to Thursday, 09:00 to 18:00, excluding public holidays.
3. Fees, service areas and special handling
Known shipping and installation charges appear before checkout or in the quotation. Additional disclosed charges may apply to heavy, fragile or non-standard products, remote areas, special handling or required equipment.
Supply is available within Saudi Arabia subject to stock and carrier coverage. Office pickup is not currently offered and will not appear until operationally active.
4. Customer responsibilities and delivery attempts
- Provide a correct address and phone number and ensure an authorised recipient is available.
- Confirm that the carrier or installation team can safely access the location.
- Arrange building permits, entry windows and access approvals before the appointment.
- Notify RISYS promptly of an address error before carrier handover.
Delivery attempts follow carrier rules. A disclosed redelivery charge may apply if delivery fails because of an incorrect address, absence or unjustified refusal.
5. Inspection on receipt
Where possible, check package count, packaging and product condition immediately. Record visible damage or shortage and notify [email protected] within 48 hours to assist a carrier claim. This request is administrative and does not waive a mandatory right.
Do not sign a receipt confirming good condition where visible damage exists without noting it.
6. Delays outside normal control
We will report a known material delay and provide an updated estimate when available. Delay may result from suppliers, carriers, customs, official restrictions, weather or force majeure. We will take reasonable steps to reduce the effect, and statutory rights remain unaffected.
7. Site surveys
A free survey may be available within Riyadh only for eligible requests after management assessment. It is not automatic. Fees for non-qualifying or out-of-scope visits are disclosed before booking.
Cancellation or rescheduling requires at least 24 hours’ notice. If access or an authorised representative is unavailable, or the site is not ready, RISYS may cancel or reschedule and charge a new disclosed visit fee.
8. Installation and scope of work
General installation and field support are available within Riyadh only unless a written quotation states otherwise. Work includes only the items, quantities and locations listed in the quotation or contract.
Heavy construction, demolition, reinstatement, civil or electrical work, cranes, heavy equipment and unlisted cabling are excluded unless expressly quoted. Any change in scope, quantities or routes requires a separately priced and approved change order.
9. Site readiness and handover
The customer provides suitable power, network, safe pathways, permits and access unless the quotation expressly assigns a particular item to RISYS. Timing and price may change if site conditions differ materially from disclosed information.
Testing and handover follow the project scope. An authorised customer representative should attend testing and sign off or submit documented comments. Any installation-workmanship warranty is limited to the period and terms in the project quotation or contract.
10. Order status and support
For order, shipment or appointment questions, email [email protected] or call +966 11 516 0223. An order-tracking link appears only when connected to a working tracking service.